Terms & Conditions

MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.
  2. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
  3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
  4. You cannot transfer this agreement to anyone else.

FEES AND CHARGES

  1. 1. The Joining Fee (if one is payable) and first month’s membership fees are collected from you by us via PayPal (which accepts credit and debit card payments) on your membership application date and are not refundable under any circumstances with the exception of the Money Back Guarantee detailed below.
  2. Discounted services commence from the point of joining and end on the day of membership cancellation Discount is not available on special promotions unless specified and is not available on any treatment carried out by a third party unless explicitly stated.
  3. If you are looking to upgrade your membership there may be an admin fee charged at the point at which you upgrade.
  4. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your salon opening in which case they will be collected one month after the salon opened. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
  5. If any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
  6. You agree to advise us immediately of any change to the Members Details provided.
  7. Gift voucher / prepaid membership voucher redemption is completed online, the redeemer must enter their Direct Debit details at point of joining. Once the voucher credit has been used, membership will automatically roll onto a monthly Direct Debit unless otherwise cancelled. The monthly fee will be based on the advertised rate at time of credit expiry.

PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months’ notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice.

TERMINATION

  1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 3 to 4 days for the bank to action this. Please call us for options available to you or for any further information.
  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

MONEY BACK GUARANTEE

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used. As an example of how this works, if your membership fee is £15 per month and you cancel your membership after 10 days of it commencing (having asked us to start it immediately) we shall refund you £10, keeping £5, which represents the membership you had used up to the point of cancellation.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

    1. Members and non members must be 16 or older.  You may be asked to provide photographic ID when joining / making a purchase.
    2. In accepting membership with us, you acknowledge that you must disclose all information that we request of you, including any medical information. We will not accept any liability for any allergies or reactions to treatment you suffer.
    3. You agree to comply with the Rules of Membership which are displayed prominently in the Salon and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
    4. We will need to take a photo of members before their first treatment, this will be printed on your membership card.
    5. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
    6. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
    7. There may be occasions where we have to close all, or part of, the salon of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable

endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

  1. Treatments are subject to availability and should be booked in advance where possible. We reserve the right to refuse any treatment on medical grounds and/or if we consider it inappropriate in our professional opinion.
  2. Failure to attend for a pre-booked treatment without notice of at least 2 hours will be charged a fee of up to £50. You will be charged at the next treatment date or by direct debit.
  3. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
  4. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
  5. This agreement is governed by English Law.
  6. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Salon Rules.
  7. There is a £5 charge for lost or stolen membership cards, which we may waive at our discretion.
  8. Any inappropriate behaviour towards a Spruce Moose employee, representative or member will not be tolerated and immediate membership termination will take effect.

INFORMATION ABOUT US

  1. We are a company registered in England and Wales. Our company registration number is 10223756 and our registered office is at The Hutts, Hutts Lane, Grewelthorpe, Ripon, North Yorkshire, HG4 3DA. Our registered VAT number is 249764361.
  2. If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 01765 658911.
  3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail harrogate@sprucemoose.com

YOUR PERSONAL INFORMATION

  1. We will use the personal information you provide to us to:
  2. (a) provide your membership services;
    (b) process your membership payment; and
    (c) inform you about similar products or services that we, or selected third parties provide, but you may stop receiving these at any time by contacting us.
  3. We will not give your personal data to any third party.